Description
📞 WILDIX UNIFIED COMMUNICATIONS PBX - Complete VoIP Phone System with WebRTC Collaboration for Business 🚀
🎯 About this Product
The Wildix PBX is a complete unified communications and collaboration solution designed to transform how businesses communicate. This professional VoIP phone system integrates all essential features into a single device: IP telephony, video conferencing, instant messaging, desktop sharing, fax server, and much more.
Based on revolutionary WebRTC technology, this Wildix PBX allows your team to communicate directly from their web browser without additional software installation. Compatible with all devices (IP phones, PCs, smartphones, tablets), this scalable system adapts to organizations of all sizes, from 8 to 250,000 users, with a capacity of 4 to 600 simultaneous calls depending on configuration.
⚠️ Important: Photos are for illustration purposes only. Only the content of the listing is valid for the exact product reference and included accessories. If in doubt, please contact us.
📦 Package Condition and Contents
Condition: Used product tested in good working condition. This PBX system has been thoroughly checked by our technicians to ensure optimal performance and professional reliability.
Included contents:
- 1x Wildix Unified Communications PBX (physical appliance)
- 1x Power cable
Configuration: System ready to be configured according to your specific business needs.
⚙️ Full Technical Specifications
| 🔹 Manufacturer | Wildix (Italy - European UC leader) |
| 🔹 Product Type | IP PBX - Unified Communications System |
| 🔹 Architecture | Hardware PBX (dedicated physical appliance) |
| 🔹 Form Factor | Standard 19-inch rack (1U) |
| 🔹 Network Interfaces | 4 Gigabit Ethernet ports |
| 🔹 Storage | SSD - Solid State Drive |
| 🔹 USB Memory | Wildix USB 2GB Key Storage included (high temperature resistant) |
| 🔹 USB Operating Temperature | Up to 85°C with aluminum casing |
| 🔹 Flash Technology | NAND Flash - 100,000 read/write cycles |
| 🔹 USB Speed | Read 22 MB/s, Write 18 MB/s |
| 🔹 User Capacity | From 8 to 250,000 users (depending on license) |
| 🔹 Simultaneous Calls | From 4 to 600 simultaneous calls (depending on configuration) |
| 🔹 Protocols | SIP/XMPP (open standards) |
| 🔹 WebRTC Technology | Yes – Direct communication in the browser |
| 🔹 Management Interface | WMS (Wildix Management System) – 100% Web |
| 🔹 Multi-Site Support | Yes – Unlimited connection of remote PBXs |
| 🔹 Redundancy | Built-in automatic failover and load sharing |
| 🔹 Weight | Approximately 4.5 kg |
| 🔹 Country of Manufacture | Italy (Wildix S.p.A.) |
🌟 Unified Communications Features
Professional VoIP Telephony
- Auto Attendant: Intelligent auto-reply with customizable voice menus and advanced call routing
- Integrated Voicemail: Individual voicemail boxes with email notification (voicemail to email) and web management
- Call Transfer: Blind, assisted, and three-way conference transfer for flexible communication management
- Conference Calls: Unlimited virtual conference rooms with no participant restrictions
- Queue Management: Automatic call distribution (ACD) with customizable hold music and real-time statistics
- Advanced IVR: Interactive voice server to automate repetitive tasks and improve customer experience
- Call Recording: Capture and store conversations for training, quality, and legal compliance
- Speed Dialing: Shared and personal directories with LDAP/Active Directory integration
Collaboration and Productivity
- HD Videoconferencing: High-definition video meetings directly in the browser with up to dozens of simultaneous participants
- Enterprise Instant Messaging: Secure internal chat with persistent history and file sharing
- Desktop and Screen Sharing: Real-time collaboration with remote control for technical support and demonstrations
- Real-Time Presence: Instantly see your colleagues' availability (available, busy, away, in a meeting)
- Click-to-Call: Launch calls with a single click from any web app or CRM
- Wildix Kite: Web widget enabling visitors to contact your team by call, video, or chat directly from your site
- Mobile and BYOD: Native iOS/Android apps allowing use on personal smartphones and tablets
Fax and SMS Server
- Virtual Fax: Sending and receiving faxes via email (Fax2Mail and Mail2Fax) without physical machines
- Personal Fax Numbers: Each user can have their own dedicated fax number
- Digital Storage: Automatic archiving of faxes in PDF format for later consultation
- T.38 Standard: Fax transmission over IP with optimal quality and delivery status notification
- SMS Sending and Receiving: Professional text messaging integrated into the collaboration platform
- Eco-Friendly Fax: Paperless solution reducing your company’s environmental footprint
Professional Integrations
- Web API and TAPI: Deep integration with third-party applications and CRM (Salesforce, HubSpot, Microsoft Dynamics)
- ERP Synchronization: Connection with enterprise management systems to automate workflows
- Hotel Integration: Fias/Fidelio support for managing communications and billing in hotels
- Corporate Directories: Quick import from LDAP, Active Directory, Exchange Server, Google Workspace, Office 365
- Databases: MSSQL and MySQL connectors for integration with existing business applications
🛡️ Redundancy and High Availability
- Automatic Failover: Any PBX in the Wildix network can automatically become a backup PBX without manual intervention
- Real-Time Synchronization: The backup PBX has exactly the same configuration as the main PBX
- Service Continuity: In case of network failure or hardware malfunction, seamless switch to the backup system
- Load Sharing: Intelligent load distribution among multiple PBXs to optimize performance
- Local and Remote Survivability: Remote sites can continue to operate even in case of WAN link failure
- Dual Firmware Image: Storage of two software versions for quick rollback in case of issues after an update
🌍 Multi-Site Architecture
The Wildix system excels in multi-site deployments with the WMS (Wildix Management System) network that connects all your PBXs:
- Transparent Network: Connect PBXs located in different cities or countries to create a unified communication environment
- Inter-Site Dialing: Your employees keep the same internal number everywhere with free communication between all sites
- Centralized Synchronization: A central PBX server consolidates updates that are automatically propagated to all clients
- Unified Management: Manage your entire multi-site infrastructure from a single WMS interface
- Significant Savings: Completely free inter-site communications (excluding Internet connection costs)
🛡️ Warranty and Customer Service
✅ 30-Day Warranty
We guarantee the proper functioning of this PBX system for 30 days from receipt.
- Secure and Fast Shipping: Professional shipping with shockproof packaging and carrier tracking number
- Professional Invoice: Paper invoice with 0% VAT included in every package
- Authentic Product: Guaranteed original Wildix equipment, no counterfeits
- Tested and Validated: PBX system rigorously tested (startup, network interfaces, storage) before shipping
- Sales Support: Our team answers all your questions before and after your purchase
⚠️ Disclaimer:
We do not provide technical support for software configuration, PBX system programming, license activation, or integration with your business applications. This product is sold as-is regarding software and firmware. For technical assistance, advanced system configuration (SIP trunks, call routing, IVR), user license activation, or WMS support, please consult the official Wildix documentation or contact a certified Wildix partner. Configuration and activation require a Wildix partner account.
💼 Professional Applications and Use Cases
The Wildix PBX is the ideal solution for:
- SMEs and Mid-Sized Companies: Businesses with 10 to 500 employees seeking a comprehensive modern unified communication solution
- Call Centers: Call centers and customer service with queues, real-time monitoring, and call recording
- Multi-Site Companies: Organizations with multiple regional offices needing seamless inter-site communication
- Service Companies: Consulting firms, marketing agencies, engineering offices requiring intensive collaboration
- Real Estate Sector: Real estate agencies with mobile agents needing access from personal smartphones
- E-Commerce and Online Sales: Websites integrating Wildix Kite for instant customer contact (chat, voice, video)
- Hospitality: Hotels with PMS/Fidelio integration for automated communication management and room billing
- Financial Services: Banks, insurance companies with security, compliance, and mandatory recording requirements
- Healthcare Sector: Medical offices, clinics with secure messaging and video teleconsultation
- Remote and Hybrid Work: Companies with distributed teams needing a uniform communication solution for office/home
❓ Frequently Asked Questions
🌐 What is WebRTC technology and why is it advantageous?
WebRTC (Web Real-Time Communication) is a revolutionary technology enabling audio and video communication directly in the web browser without plugins or apps to install. With Wildix, your team accesses all unified communication features simply by connecting via Chrome, Firefox, Safari, or Edge. The benefits are numerous: instant deployment with no IT installation, enhanced security thanks to native browser encryption, cross-platform compatibility (Windows, Mac, Linux), automatic updates without user intervention, and a smooth user experience identical on all devices. It is the first UC solution on the market to fully leverage this technology for maximum productivity.
📱 Can I use my own smartphones with this system?
Absolutely. Wildix fully supports the BYOD (Bring Your Own Device) strategy, allowing your employees to use their personal smartphones and tablets to access unified communication services. Native iOS and Android apps are available offering all features: VoIP calls, video conferencing, instant messaging, presence, corporate directory, and more. Employees keep their work number on their personal device with a clear separation between private and professional communications. No additional mobile subscription is required for calls routed via Wi-Fi or cellular data with HD quality. Perfect for modern mobility and remote work.
🔗 How does integration with my CRM or ERP work?
Wildix offers two powerful integration mechanisms. The Web API allows your web applications and cloud CRM to interact directly with the communication system: click-to-call, customer record retrieval, automatic interaction logging, presence integration. The TAPI (Telephony Application Programming Interface) interface allows classic Windows applications to control telephony from the PC. Many popular solutions are already pre-integrated: Salesforce, Microsoft Dynamics, HubSpot, Zoho, SugarCRM, Vtiger, and hundreds more. For specific business applications, the documented REST API enables developers to create custom integrations without functional limitations.
🏢 How many users can this PBX support?
The Wildix platform is highly scalable. A single physical PBX can support from 8 to several hundred users depending on the activated license and hardware configuration. For large organizations, multiple PBXs can be interconnected via the WMS network to reach up to 250,000 registered users in total. The simultaneous call capacity ranges from 4 to 600 depending on hardware sizing. The system perfectly adapts to your company’s growth: you start with a configuration suited to your current needs and simply increase user licenses as you develop, without major hardware changes needed in most cases.
🛡️ How does the redundancy and failover system work?
Wildix failover guarantees exceptional service continuity. You configure a second PBX as a backup that automatically synchronizes in real time with the main PBX. In case of failure of the main system (hardware failure, network outage, power issue), the backup PBX instantly detects the unavailability and automatically takes over without human intervention. Users are seamlessly transferred to the backup system with full retention of their configuration, dialing, and features. The switch happens in just a few seconds. Once the issue is resolved, the return to the main system can be automatic or manual according to your policy. This active-passive architecture guarantees an availability rate of over 99.9%.
🌍 Can I connect multiple geographically distant sites?
Yes, this is a major strength of Wildix. The WMS network (Wildix Management System) allows connecting an unlimited number of PBXs spread across different cities, regions, or countries to create a unified global communication infrastructure. One PBX acts as the central server coordinating all client sites. Employees at all sites can communicate freely with each other via their short internal dialing (3 or 4-digit extensions). A user can connect from any company office and automatically keep their number and configuration. Administration is centralized through a single interface, drastically simplifying IT management. Inter-site communications transit securely and encrypted over the Internet at no additional cost. Perfect for international groups and multi-site organizations.
💻 What additional equipment do I need to buy?
The Wildix PBX is a complete, standalone appliance including everything needed to operate. You will need SIP-compatible IP phones (Wildix offers its own optimized range, but any standard SIP phone works), a stable Internet connection with sufficient bandwidth (minimum 100 kbps per simultaneous call recommended), and SIP trunk phone lines from a VoIP operator for external calls. For WebRTC collaboration, your employees simply use their existing web browser on PC or the free iOS/Android mobile apps. User licenses are purchased separately according to your needs (PBX-Basic, UC-Essential, UC-Premium plans). No additional server, gateway, or proprietary equipment required.
🔒 Is the system secure for sensitive professional communications?
Security is at the heart of Wildix's architecture. All communications are end-to-end encrypted using industry-standard protocols (SRTP for voice, TLS for signaling, HTTPS for data). WebRTC technology offers a higher level of security because communications pass directly through the browser with an integrated security sandbox, without going through potentially vulnerable third-party applications. Multi-factor authentication (2FA) protects administrator access. Granular access controls allow precise definition of who can call where, view which recordings, and access which features. The system is regularly audited and updated to fix security vulnerabilities. Wildix complies with European GDPR standards for personal data protection. Perfect for regulated sectors (finance, healthcare, legal).
